Refund and Return Policy
1. orders and shiping
How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.
How do I know you have processed my order?
Once your order has been processed, you will receive a second email to let you know that your order has been shipped.
Can I track my order?
Once you’ve received your shipping email you can check the status of your order anytime, using the tracking number provided.
How long will shipping take?
Please allow 5-10 business days (Monday through Friday, excluding Holidays) for processing. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
2. returns and exchanges
We do not make any refunds.
Our return policy lasts 7 days after the order has been delivered. If the 7 days have gone by since your purchase, unfortunately we can’t offer you a exchange or store credit.
- Alohilohi is not responsible for lost or any problem with the package once the tracking number have been sent to our client.
- To be eligible for a return, your item must be unused, with tags fully attached, and in the original packaging.
- We require a receipt or proof of purchase.
- Non-returnable items: Sale items.
- To return your product, you should mail your product to:
Rua dos Combatentes da Grande Guerra 10 RC.
3810-155
Aveiro, Portugal.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- We don’t guarantee that we will receive your returned item.
- We only change one time the same invoice (no exception)
- After shopping at Alohilohi you agree to these terms and conditions.
- Thank you for shopping with us! We hope you have a great experience and have no reason for returns.